:root{--brand:#0b7f96;--brand-dark:#0a1c40;--brand-2:#16c4e0;--brand-tint:#e3f6fa;--brand-tint-2:#cfeef5;--brand-cta:#14b7d4;--brand-cta-dark:#0fa2bd;--brand-cta-ink:#08203f;--ink:#121a2b;--ink-2:#33405a;--muted:#667085;--line:#e2e7ee;--line-2:#cbd4e0;--page:#eef1f5;--card:#fff;--st-submitted:#475569;--st-submitted-bg:#eef1f5;--st-received:#2563eb;--st-received-bg:#e7eefc;--st-assigned:#b45309;--st-assigned-bg:#fdf1e3;--st-progress:#0e7490;--st-progress-bg:#e2f4f8;--st-scheduled:#4f46e5;--st-scheduled-bg:#ecebfd;--st-resolved:#15803d;--st-resolved-bg:#e6f4ea;--st-closed:#64748b;--st-closed-bg:#eef1f4;--st-info:#c2410c;--st-info-bg:#fdece1;--danger:#c0392b;--radius:14px;--radius-sm:10px;--radius-lg:20px;--shadow-sm:0 1px 2px #0f1f180f, 0 1px 3px #0f1f180f;--shadow:0 4px 14px #0f1f1814;--shadow-lg:0 12px 34px #0f1f1829;--app-w:480px;--nav-h:58px;--top-h:52px;--font:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, 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svg{width:22px;height:22px}.bottomnav a.active{color:var(--brand)}.bottomnav .fab-wrap{flex:1;position:relative}.bottomnav .fab{background:linear-gradient(150deg, var(--brand-2), var(--brand-dark));color:#fff;width:52px;height:52px;box-shadow:var(--shadow-lg);cursor:pointer;border:4px solid #fff;border-radius:50%;place-items:center;text-decoration:none;display:grid;position:absolute;top:-18px;left:50%;transform:translate(-50%)}.bottomnav .fab svg{width:24px;height:24px}.bottomnav .fab-wrap>span{text-align:center;color:var(--muted);font-size:11px;font-weight:600;position:absolute;bottom:8px;left:0;right:0}.h-sec{text-transform:uppercase;letter-spacing:.6px;color:var(--muted);margin:15px 2px 7px;font-size:12px;font-weight:700}.h-sec:first-child{margin-top:2px}.muted{color:var(--muted)}.small{font-size:12.5px}.center{text-align:center}.mt-0{margin-top:0}.card{background:var(--card);border:1px solid 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var(--line-2);z-index:2;background:#fff;border-radius:50%;width:12px;height:12px;position:absolute;top:3px;left:5px}.tl-item:after{content:"";background:var(--line);width:2px;position:absolute;top:14px;bottom:-3px;left:10px}.tl-item:last-child:after{display:none}.tl-item.done:before{background:var(--brand);border-color:var(--brand)}.tl-item.current:before{border-color:var(--brand);box-shadow:0 0 0 4px var(--brand-tint);background:#fff}.tl-title{font-size:14.5px;font-weight:650}.tl-time{color:var(--muted);margin-top:1px;font-size:12px}.tl-body{color:var(--ink-2);margin-top:6px;font-size:13.5px}.tl-actor{color:var(--muted);align-items:center;gap:6px;margin-top:8px;font-size:12.5px;display:inline-flex}.tl-actor .av{background:var(--brand-tint);width:22px;height:22px;color:var(--brand-dark);border-radius:50%;place-items:center;font-size:10px;font-weight:700;display:grid}.tl-actor .av svg{width:12px;height:12px}.kv{grid-template-columns:auto 1fr;gap:9px 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18px;font-size:14px;font-weight:600;transition:all .25s;position:fixed;bottom:90px;left:50%;transform:translate(-50%)translateY(20px)}.toast.show{opacity:1;transform:translate(-50%)translateY(0)}.banner{border-radius:var(--radius);align-items:flex-start;gap:11px;padding:13px 14px;font-size:13.5px;display:flex}.banner svg{flex:none;width:20px;height:20px;margin-top:1px}.banner-info{background:var(--st-received-bg);color:#1e40af}.banner-success{background:var(--st-resolved-bg);color:#14532d}.banner-warn{background:var(--st-info-bg);color:#9a3412}.landing{--lp-max:1140px;--lp-gut:20px}.landing main{display:block}.auth-card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius-lg);box-shadow:var(--shadow);padding:20px}.code-row{justify-content:space-between;gap:8px;display:flex}.code-box{text-align:center;min-width:0;color:var(--ink);border:1.5px solid var(--line-2);background:#fff;border-radius:12px;flex:1 1 0;padding:12px 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svg{width:18px;height:18px}.locmap{background:#e8edf3;width:100%}.locmap-skeleton{height:320px;color:var(--muted);background:#e8edf3;border-radius:14px;place-items:center;font-size:14px;display:grid}.map-pin{background:0 0;border:none}.seg{flex-wrap:wrap;gap:8px;display:flex}.seg button{border:1.5px solid var(--line);background:var(--card);min-width:140px;font:inherit;color:var(--ink-2);cursor:pointer;border-radius:10px;flex:1;padding:11px 12px;font-size:13.5px;font-weight:600}.seg button.on{border-color:var(--brand);background:var(--brand-tint);color:var(--brand-dark)}.review-kv dt{color:var(--muted)}.review-kv dd{font-weight:600}.action-bar{border-top:1px solid var(--line);justify-content:flex-end;align-items:center;gap:10px;margin-top:24px;padding-top:18px;display:flex}.action-bar .btn-primary{flex:1;justify-content:center}.banner-ok{border-radius:var(--radius);background:var(--st-resolved-bg);border:1px solid #bfe3cb;align-items:flex-start;gap:11px;margin-bottom:16px;padding:13px 15px;display:flex}.banner-ok svg{width:20px;height:20px;color:var(--st-resolved);flex:none}.banner-ok strong{color:#14532d;font-size:14.5px;display:block}.banner-ok span{color:#1c6b3a;margin-top:2px;font-size:13px;line-height:1.45;display:block}.seg a{text-align:center;border:1.5px solid var(--line);background:var(--card);min-width:120px;color:var(--ink-2);border-radius:10px;flex:1;padding:10px 12px;font-size:13.5px;font-weight:600;text-decoration:none}.seg a.on{border-color:var(--brand);background:var(--brand-tint);color:var(--brand-dark)}.rlist{flex-direction:column;gap:10px;display:flex}.ritem{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);color:inherit;align-items:center;gap:12px;padding:13px;text-decoration:none;display:flex}.ritem:hover{border-color:var(--line-2)}.ri-ic{background:var(--brand-tint);width:38px;height:38px;color:var(--brand-dark);border-radius:11px;flex:none;place-items:center;display:grid}.ri-ic svg{width:19px;height:19px}.ri-main{flex:1;min-width:0}.ri-top{flex-wrap:wrap;align-items:center;gap:7px;display:flex}.ri-top strong{font-size:14.5px}.ri-addr{color:var(--ink-2);text-overflow:ellipsis;white-space:nowrap;margin-top:3px;font-size:13px;overflow:hidden}.ri-meta{color:var(--muted);margin-top:2px;font-size:12px}.ritem>svg:last-child{width:16px;height:16px;color:var(--muted);flex:none}.stagebar{gap:5px;display:flex}.stagebar .sb{background:var(--line);border-radius:999px;flex:1;height:5px}.stagebar .sb.on{background:var(--brand)}.ic-inline{vertical-align:-2px;width:14px;height:14px}.hero-card{background:var(--brand-dark);color:#fff;border-radius:var(--radius-lg);margin-bottom:16px;padding:22px 20px}.hero-card h1{letter-spacing:-.5px;margin:0 0 8px;font-size:clamp(21px,3.6vw,27px)}.hero-card p{color:#c3d0e4;margin:0 0 16px;font-size:14.5px;line-height:1.55}.stat-row{grid-template-columns:repeat(3,1fr);gap:10px;margin-bottom:4px;display:grid}.stat{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);text-align:center;padding:14px 12px}.stat strong{color:var(--brand-dark);letter-spacing:-.5px;font-size:22px;display:block}.stat span{color:var(--muted);margin-top:3px;font-size:11.5px;line-height:1.3;display:block}.prof-wrap{max-width:640px;margin:0 auto}.bottomnav{height:calc(var(--nav-h) + env(safe-area-inset-bottom))}.bottomnav a{padding-bottom:2px}.bottomnav .fab-wrap>span{top:37px;bottom:auto}.form-notice{color:#7c4a06;background:#fdf1e3;border:1px solid #f0d9b0;border-radius:10px;margin:0 0 12px;padding:10px 12px;font-size:13.5px;line-height:1.45}.prose h2{color:var(--brand-dark);letter-spacing:-.2px;margin:20px 0 6px;font-size:16px}.prose h2:first-child{margin-top:0}.prose p{color:var(--ink-2);margin:0 0 10px;font-size:14px;line-height:1.65}.code-input{text-align:center;letter-spacing:.35em;font-variant-numeric:tabular-nums;font-size:22px;font-weight:700}.code-input::placeholder{letter-spacing:normal;font-size:15px;font-weight:400}.av-brand{font-weight:700;background:linear-gradient(150deg, var(--brand-2), var(--brand-dark))!important;color:#fff!important}